Frequently Asked Questions

FAQ’s for Ordering ExEm® Foam Through SendRx

  • How do I change my password?

    1. Go to your profile username in top right-hand corner of your screen
    2. Click on the settings icon to the right of your name
    3. This will give you the screen to set your password
    4. Click “Save”.

  • How long does it take for my order to process and ship?

    • If your order was placed before 2 pm CT, it will process and ship out that same day via 2-day shipping.
    • If your order was placed after 2 pm CT, it will process and ship out the next day via 2-day shipping.

  • Is overnight shipping available?

    • If you have an emergency order needing overnight shipping, contact an ExEm Foam (888.963.3936) or a SendRx (224.385.1262) representative.

  • Where can I find my tracking number?

    • Log into your SendRx portal: https://sendrx.com/portal
    • Click on “Patient List” on left side panel
    • Search for patient name and click “View” on the right side of the record
    • You will find the FedEx tracking number in the “Tracking” column

  • Can I place an order for more than one clinic and/or provider?

    • Yes, make sure you inform your ExEm Foam representative and your account will be set up to order on behalf of multiple clinics and/or providers. If you already have an account, send a message in the portal and a SendRx representative will add the provider and clinic information.

  • How do I submit a prescription for ExEm Foam?

    You can send a prescription through your EMR system or through the SendRx portal. Once the prescription is submitted, SendRx will perform a benefits verification and contact the patient on the status of their prescription and any copay that may be due.

    • Using your EMR system: 
      • Search for “SendRx” pharmacy nationally (do not limit search criteria to your county or state)
        • In rare cases, your EMR system may not recognize SendRx. If this is the case, search for the corporate name which is ELA Pharmacy LLC.
        • If selecting ELA Pharmacy: ELA Pharmacy LLC dba SendRx, 1002 Bonaventure Dr, Elk Grove Village, IL 60007, NPI 1841051398
    • Using the SendRx portal: 
      • Log into your SendRx portal: https://sendrx.com/portal
      • On the left side panel, click “Patient List”, click “View” next to your clinic name, click “Generate Order”
      • Select SendRx as Destination Pharmacy
      • Provide the patient information.
        • Select Prescribing Provider
        • Include the patient’s HyFoSy procedure date in the “Additional Notes” field.
      • Select your destination clinic
      • Select “Patient” under “Bill to”
      • Click “Submit Prescription”

  • Can I place a recurring inventory order?

    • You will be able to place inventory auto-replenishment services for ExEm Foam in the near future. A Pharmacy Hub is anticipated to be finalized in early 2025. Fill out our contact form to be added to our contact list for updates and announcements: www.exemfoam.com/contact

  • How much does ExEm Foam cost if a patient’s insurance doesn’t cover it?

    • The maximum out of pocket cost for a patient will be $176.91. SendRx will coordinate with the patient for the necessary copay.

  • How do I add an email for invoices to be sent to?

    • To add an email address for invoices, send a message in the SendRx portal with the contact name and email address. You can also send this information to pahelp@sendrx.com.

  • How do I add a user?

    • To add a user, send a message in the SendRx portal with the contact name and email address. You can also send this information to pahelp@sendrx.com

  • How do I delete a user?

    • To delete a user, send a message in the SendRx portal with the contact name and email address. You can also send this information to pahelp@sendrx.com.

  • How do I contact SendRx?

    • You can send a message in the SendRx portal, email pahelp@sendrx.com or call 224.385.1262.